Shipping & Returns Policy

Once you have purchased an artwork, reasonable care is taken to ensure it arrives to you safely and in a timely manner.

Packaging

Unframed works on canvas will typically be rolled in a tube, ready for framing.

Unframed works on paper will be either rolled, or packaged flat with cardboard.

Framed works will be packaged flat with bubble wrap and cardboard.

​

Timing for Ready-Made Works

Once you have completed your purchase online, your artwork will typically be packaged and shipped within 3-5 business days. Your artwork should arrive within 7-10 business days of purchase.

​

Timing for Custom Works

Timing for the creation of custom artworks is quoted on a case-by-case basis, depending on the level of detail and size of the artwork. Once created and dry (so as to be suitable for packaging and transport), your artwork will be packaged and shipped. You should allow approximately 4 – 5 weeks for receipt of your artwork. This accounts for a minimum of 3 – 4 weeks for acrylic paintings when making a custom artwork request, plus additional time for shipping.

Please contact the artist directly for urgent custom artwork enquiries.

 

Delivery Costs

All pricing includes delivery costs within Australia, excluding to remote locations.

An additional shipping / courier cost may apply for delivery to:

• Remote locations within Australia

• International delivery locations

​​

 If required, please contact the artist for a shipping quote. Shipping costs must be paid for in full prior to shipping and delivery of any artworks.

​

Deliveries and Tracking

Only the Artist’s shipping agent / courier can be used for deliveries. All deliveries are posted via courier with a tracking service, for receipt during business hours from Monday to Friday. Once your artwork has been packaged, you will receive a tracking number for your delivery by email.

Please note that deliveries can only be made to residential or commercial premises (not PO Boxes).

​

Signature on Receipt of Work

Someone is required to be present to sign for the receipt of the artwork. Deliveries cannot be redirected to a new address.

​

Removal of Packaging and Placement Inside

Please note that couriers provide door-to-door service, however this does not include carrying your artworks inside, the removal of packaging, or placement on your walls. Please take care unpacking your artwork to avoid damage.

​

International Purchases

For international purchases, additional shipping / courier costs may apply, particular for framed works.​ Please contact the artist for a shipping quote prior to purchase. Shipping costs must be paid for in full prior to securing an artwork for sale, and prior to the shipping and delivery of any artworks.

​

Returns or Exchanges for Change of Mind are only permissible for read made artworks from the online gallery.

A 5 day cooling off period applies to ready-made artworks purchased. Within this period you can return the artwork to the artist for an exchange or refund.  Exchanges can only be made with other ready-made and available artworks.

Please note:

1.You must email within 5 days of receiving your artwork stating that you wish you return the artwork.

2. Packaging, shipping and insurance of the artwork back to the artist is at your own expense (at the expense of the buyer). The artwork must be packaged securely and picked up using the artist’s chosen courier service. Photos must be taken of the package including visible dimensions and weight of the parcel, and sent to the artist by email (this is provided to the courier company as proof of packaging and in the case of damage in transit).

3. The artwork must be returned in the same condition you received it in order to receive a refund or exchange.

The artist  takes every care to package your artwork safely, and use professional postal services or couriers who handle fragile goods. If however, your artwork has been damaged in transit, or if you suspect it has been, you must notify the artist immediately within 24 hours of receipt of the artwork.

 

In order to register the damage, please ensure you:

1. Take a photo of the damaged box or parcel PRIOR to opening it

2. Take a photo of the internal packaging (still bubble-wrapped)

3. Take a photo of the artwork once opened

4. Email the photos to the artist.

​

The above are required as evidence of the damage, and will be the quickest way to start the process of refund and exchange.